Buying CX technology
Fractional strategy and executive-level advisory for CX, COO and CIO leaders.
- Platform and vendor selection
- Business case and ROI modelling
- Agentic CX and automation roadmap
- Business, IT and operations alignment
Fractional strategy & advice · Market intelligence
We translate CX innovation into business value.
Boutique advisory for the agentic era. We partner with the enterprises buying CX technology, the companies building it — and the investors backing the category.
About cxvista
30 years of insight — now working on your strategy.
cxvista is a boutique advisory practice founded by Steve Blood. He spent 23 years as a Research VP at Gartner, and most recently led Market Intelligence & Evangelism at Five9.
A practice built for the three pillars of the modern CX ecosystem: the executives who buy technology, the companies that build it, and the investors backing the category.
We listen to complex business challenges, identify root causes, and deliver actionable technology strategies with measurable ROI.
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Years at GartnerResearch VP — market authority in CX.
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Years in the industryGlobal leadership across CX and strategy.
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Service pillarsBuy-side enterprises, CX vendors and investors.
Steve Blood · Founder
Services
Three ways to work with us.
Whether you're deploying CX technology inside your organisation, designing the next great product, or backing the category with capital, we step in where we add the most value.
Building CX solutions
Market intelligence and evangelism for vendor, product and marketing leaders.
- Competitive and market analysis
- Value messaging and positioning
- Analyst evangelism programmes
- Event and content speaking
Backing CX innovation
Market intelligence and diligence for venture, PE and M&A teams.
- Market sizing and growth trajectory
- Competitive landscape and vendor differentiation
- Buyer sentiment and adoption
- M&A, consolidation and disruption risks
Contact
Tell us what you're working on.
We reply personally — usually within one working day.